Job Title: Logistics Manager — Omnichannel Operations (3PLs & Freight Forwarding)

Location: Remote; Full-time

Reports to: Director of Supply Chain

Schedule: US Time zone

About Us:

We are a high-growth consumer products company operating a diversified portfolio of

direct-to-consumer, marketplace, and retail brands. We bring products to millions of

customers worldwide through our own online stores, Amazon, Walmart, TikTok Shop,

and major retail partners. Our logistics network spans multiple 3PLs and freight

forwarders across North America.

We’re seeking a Logistics Manager – Omnichannel to oversee all inbound and outbound

logistics operations for our growing portfolio. This role drives performance and

accountability across 3PLs, freight forwarders, and retail fulfillment partners to ensure

efficient, cost-effective, and on-time movement of goods globally.

What You’ll Do

● Manage Global Inbound Freight: Oversee freight forwarders and carriers

managing imports from contract manufacturers worldwide. Ensure shipments

meet cost, timing, and compliance targets.

● Oversee 3PL Operations: Lead relationships with multiple third-party logistics

(3PL) providers across North America and internationally. Drive operational

excellence, cost control, and KPI adherence for DTC, marketplace, and retail

fulfillment.

● Coordinate Outbound Logistics: Manage outbound fulfillment across channels,

including direct-to-consumer, FBA, FBM, drop-ship vendor programs, and retail

replenishment.

● Cross-Functional Launch Coordination: Partner with product development,

purchasing, and sales teams to align new product introductions (NPI) with

fulfillment readiness and inventory planning.

● Performance Management: Develop and manage SLAs, scorecards, and KPIs for

all 3PLs and freight forwarders, covering order accuracy, timeliness, inventory

integrity, and cost efficiency.

● Optimize Supply Chain Flows: Identify and implement logistics process

improvements, network design changes, and new solutions to support

omnichannel growth and geographic expansion.

● Reporting & Analytics: Deliver clear metrics and dashboards to leadership on

logistics cost performance, transit times, and on-time delivery across all

channels.

Requirements

7+ years of experience in logistics, supply chain, or fulfillment management, including at least 3 years overseeing 3PL and/or freight forwarding partners.
Strong understanding of omnichannel fulfillment — DTC, Amazon (FBA/FBM),retail replenishment, and marketplace operations.
Proven experience with import logistics and freight forwarding, including ocean, air, and domestic freight coordination.
Excellent vendor management skills with a track record of improving SLA andKPI compliance.
Familiarity with ERP, OMS, and WMS systems (NetSuite experience preferred).
Analytical and detail-oriented with the ability to manage multiple concurrent priorities.
Exceptional communication and collaboration skills across distributed teams.
Bachelor’s degree in Supply Chain Management, Business Administration, or a related field.