Job Description:

Genesis Orthopedics & Sports Medicine is seeking a highly motivated, detail-oriented Growth Operations Associate to support our expanding operations and lead growth-focused initiatives across the organization. This role is ideal for a dynamic, resourceful individual who thrives in a fast-paced environment, enjoys cross-functional collaboration, and is passionate about making a meaningful impact in healthcare delivery.

Key Responsibilities

Operational Support

Improve and streamline internal workflows to drive operational efficiency across departments.
Manage internal systems such as EPIC and CRM platforms to track leads, referrals, and key growth metrics.
Develop, document, and standardize operational processes and best practices.

Business Development

Partner with leadership to identify and evaluate opportunities for market expansion and revenue growth.
Conduct market research and data analysis to support strategic planning and business decisions.
Monitor performance metrics and deliver insightful reports and recommendations.

Marketing & Outreach

Collaborate with the marketing team to develop and execute campaigns aimed at acquiring new patients.
Maintain and strengthen relationships with referral sources, partners, and external stakeholders.
Track outreach efforts and performance, providing data-driven insights to optimize strategies.

Project Management

Oversee growth-related projects from initiation to completion, ensuring alignment with organizational goals.
Provide regular updates on project progress, roadblocks, and key milestones to stakeholders.

Administrative Support

Coordinate and schedule meetings, events, and stakeholder follow-ups.
Assist with other growth-related tasks and special projects as needed.

Requirements

What We're Looking For

Strong organizational and analytical skills
Excellent communication and teamwork abilities
Familiarity with CRM platforms and healthcare systems (experience with EPIC is a plus)
A proactive and solutions-oriented mindset, fueled by a passion for healthcare innovation

Qualifications:

Education: Bachelor’s degree in business, healthcare administration, operations, or a related field.

Experience:

A minimum of 2 years in operations, business development, or a comparable role.

Experience in the healthcare or medical industry is highly desirable.

Skills:

Proficiency in CRM systems, spreadsheets (Excel/Google Sheets), and data analysis tools.

Outstanding communication and interpersonal skills.

Strong organizational skills and ability to multitask effectively.

Analytical thinker with a focus on solving problems and enhancing processes.

Capable of working both independently and as part of a dynamic team.

Preferred: Familiarity with Lean Six Sigma or other process improvement methodologies.

Benefits

Why Join Genesis Orthopedics & Sports Medicine?

At Genesis Orthopedics & Sports Medicine, we believe high-quality orthopedic care should be accessible to all—not just those who can afford it. After 17 years of conventional practice, we took a step back, challenged the status quo, and reimagined healthcare delivery. Over four years, through hundreds of hours of research, global case studies, and bold innovation, we developed a new model that maintains our reputation for exceptional care while making our services more ethical and affordable.

Why Choose Genesis?

Supportive Team – Be part of a compassionate and professional healthcare team that values collaboration.

Competitive Compensation – Enjoy a strong base salary with opportunities for performance-based bonuses.

Career Growth – Access pathways for professional development and advancement within our innovative practice.

Meaningful Impact – Help us revolutionize healthcare by making top-tier orthopedic care accessible to everyone.

Apply today and be part of something truly transformative at Genesis Orthopedics & Sports Medicine.

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